Return and Refund Policy
Introduction
This policy explains the conditions and procedures for returns, exchanges, and refunds. Statutory consumer rights remain applicable in cases involving faulty, damaged, or incorrectly described items. All requests are subject to the Terms of Service.
Return & Exchange Window
Returns and exchanges are accepted within 30 days from the date of delivery. Requests submitted after this period will not be eligible for processing.
Return & Exchange Conditions
Items must be returned in their original condition, unused and unwashed. All original packaging, accessories, and components must be included. Items that are worn, altered, washed, damaged, or customised are not eligible for return. Any signs of use beyond basic inspection may result in rejection of the return.
Requesting a Return or Exchange
To initiate a return or exchange, contact info@knitandwoven.com within 30 days from the date of delivery. Please include your order number, item details, reason for the request, and supporting photos if applicable. Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
If an order arrives damaged or incorrect, please contact info@knitandwoven.com and provide:
- Order number
- Short description of the issue
- Clear photos of the item received
After review, a replacement or refund will be issued in line with applicable consumer rights.
Refunds
Refunds are reviewed after the returned item has been inspected. If approved, refunds are issued to the original payment method within 7 days after approval. Processing times may vary depending on the payment provider or financial institution.
Exchanges
If an exchange is approved, instructions will be provided for returning the original item. The replacement will be shipped once the returned item has been received and verified. If the requested item is unavailable, a refund will be issued instead.
Return Shipping
Return instructions, including the return address, will be provided after approval. Return shipping costs are covered by the store only for defective or incorrect items. For all other returns, the customer is responsible for return shipping costs. No restocking fees are applied.
Order Cancellations
To request a cancellation, please contact info@knitandwoven.com before the order enters processing. Once processing has started, cancellation is no longer possible. In such cases, returns must be handled according to the procedures listed above.
Abuse & Fraud Prevention
The store reserves the right to refuse or reject any return or exchange request in cases where abuse, repeated misuse, or fraudulent activity is suspected.