No restocking fees are applied.

Return shipping costs are covered by the store only for defective or incorrect items. For all other returns, the customer is responsible for return shipping costs.

Items must be returned in their original condition, unused and unwashed. All original packaging, accessories, and components must be included. Items that are worn, altered, washed, damaged, or customised are not eligible for return. Any signs of use beyond basic inspection may result in rejection of the return.

To initiate a return or exchange, contact info@knitandwoven.com within 30 days from the date of delivery. Please include your order number, item details, reason for the request, and supporting photos if applicable. Returns sent without prior approval will not be accepted.

Refunds are reviewed after the returned item has been inspected. If approved, refunds are issued to the original payment method within 7 days after approval. Processing times may vary depending on the payment provider or financial institution.

To request a cancellation, please contact info@knitandwoven.com before the order enters processing. Once processing has started, cancellation is no longer possible. In such cases, returns must be handled according to the Return and Refund Policy.

All orders include tracking. After your order has been shipped, you will receive a shipping confirmation email. You will then receive a separate shipping update email containing your tracking number, allowing you to follow your shipment from dispatch to delivery.

You can find the full list of accepted payment methods on our Payment Policy.

No, shipping is free within the United Kingdom.

Delivery times may be affected by external factors such as holidays, peak periods, weather conditions, or courier disruptions. In such cases, customers should allow up to 3 additional business days beyond the estimated delivery timeframe. For further assistance, contact customer support at info@knitandwoven.com.

Orders are usually processed within 1–3 days (Monday to Friday). Delivery transit typically takes 4–6 days (Monday to Friday). Including processing and transit time, the overall estimated delivery period is approximately 5–9 business days.